Shipping and Refund Policy
Please allow between 7-10 business days for your order to arrive (this does not include the 7 day period for our customized products). If more than 20 days have passed please contact us through the 'contact us' portion of the site or email us at firstname.lastname@example.org to review the status of your order. Refunds will be handled through email if necessary.
If you are unhappy with your purchase, please send it back to our distribution center within 30 days of the delivery date with a completed return slip provided in your package. Please make sure to specify order number(s) on the return slip so we can ensure your credit is accurate. All merchandise returns must be unworn, unwashed, and still, have the original tags attached.
Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping HERE). You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all Single Gal Guide product tags attached (If applicable).
Merchandise purchased online can be returned via mail as noted in the instructions below. We recommend shipping packages back using USPS Flat Rate shipping with a tracking number, as we are not responsible for lost packages or stolen packages. Without proof of receipt and delivery, Single Gal Guide will not issue return credit.
Please note that original shipping fees are non-refundable and return shipping costs are the customer's responsibility. Single Gal Guide does not provide return shipping labels. A restocking fee of 8% will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.
Reserved Rights Regarding Returns
Single Gal Guide reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
An irregular or excessive returns history indicative of “wardrobing;”
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
Potential fraudulent or criminal activity.
Similarly, Single Gal Guide reserves the right to refuse service to any customer or entity, due to similar actions as noted above.
Non-Single Gal Guide items sent to our distribution center will be discarded upon receipt.
Wardrobing & Excessive Returns
Our Customer Protection Team also handles situations in which a customer’s return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all customers.
Please contact us within 3 days to report damaged items. Please provide pictures of damaged items, and we will issue your credit upon approval of damaged item processing. After the 3 day time period, your damaged item claim may not be approved.
Return by Mail
Please contact us to for your return mailing slip. We will email this to you. At that time you should print and fill out our return slip or include your original packing slip with the item(s) being returned. Kindly note that without including your order number on the returns slip or with your returned item(s) there may be a delay in processing your return.
Pack your item(s) securely in the original product packaging, if possible. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered and unwashed.
All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. We recommend sending your return via USPS Flat Rate with a tracking number and insurance, as we are not responsible for lost or stolen packages.
Send your package to:
Single Gal Guide
P.O. Box 361916
Columbus, Oh 43236
Single Gal Guide requires items to be returned within 30 days of original receipt. Returns received in our distribution center or retail locations after 30 days are considered stale returns. Stale returns by mail are subject to being rejected and returned the sender. Alternatively, if the cost returning the item to your attention exceeds the then current value of the item, Single Gal Guide will apply a 50% restocking fee to the item(s) when processed in our distribution center. An E-Gift Card for the remaining balance will be issued following our normal returns process.